Delivery

Orders are shipped using couriers including DPD, TNT, DHL, UK Mail, ParcelForce, DX and other specialist delivery couriers depending on the products ordered.

Providing items are in stock, orders placed before 3pm Monday to Friday will be shipped the same day. Orders placed after 3pm Monday to Friday will be shipped as soon as possible and usually within 1 working day.
If you require urgent delivery, please call us before placing an order and we will try our best to help.

Deliveries to certain locations such as the Scottish Highlands, the British Isles or Northern Ireland may take longer.
Delivery of specialist products and larger items such as furniture, large projection screens, large displays and interactive displays may require a specialist delivery service and incur additional delivery cost. If required we will contact you to discuss the options available.

Delivery Options

Mainland UK

Standard delivery (2-3 working days)
Express delivery (next working day)
Large / bulky / oversized products delivery
Timed delivery (pre 9/10am, pre 12pm)
£5.99 +vat
£9.99 +vat
Prices vary
Please call us

Other Destinations

Northern Ireland
British Isles
EU Countries
International
Please call us
Please call us
Please call us
Not available

Additional Information

  • Although delivery times quoted are generally correct, they are not guaranteed.
    We cannot be held responsible for delays caused by circumstances outside of our control and we will not be liable to you for any loss (including but not limited to loss of profit), costs, damages, charges or expenses caused directly or indirectly by said delays.
  • All orders and deliveries are subject to payment approval and stock availability.
  • In the unlikely event that we are unable to deliver your order within the expected time frame, we will contact you prior to shipping to confirm that you are happy to proceed.
  • All deliveries must be signed for. For security and due to the value of certain products, we will not request that an order is left in a garage, shed, porch etc.
    Additionally, all orders must be checked for visible damage on delivery; if the packaging or item is visibly damaged, do not accept the delivery and inform us as soon as possible.

FAQs

What is the cut-off time for next day delivery?

Orders placed before 3pm on a working day will be shipped the same day.
Orders placed after 3pm will be shipped as soon as possible and within 1 working day.
Orders placed over the weekend or on a bank holiday will be processed the following working day.

Working days are Monday to Friday excluding bank holidays.

E.g. Orders placed on Tuesdays before 3pm with Express delivery will be delivered on the following Wednesday.
Orders placed on Tuesdays after 3pm with Express delivery will be processed on Wednesday and delivered on Thursday.
Order placed on Saturdays and Sundays will be processed on the following Monday and delivered on Tuesday.

Can you tell me at what time the delivery will take place?

We use a number of couriers to deliver orders, some of which, but not all provide a time window for deliveries.

Where available, you may receive a text message from the courier to indicate this time window on the day of delivery.
If you don't receive a text message and you would like to check on the day of delivery, you can contact us and we will be happy to advise.

We are not able to schedule a delivery time window in advance (other than special deliveries such as pre 9/10am or pre 12pm), so you will need to ensure that an adult will be available at your address throughout the day to receive your order.

What happens if I am not at the address at the time of delivery

Couriers will require a signature on delivery so you need to ensure that an adult is available at the delivery address to receive, check and sign for the parcel(s) on the delivery date.

If no one is available at your address when the courier attempts delivery, a card will be left so you can re-arrange it or collect the parcel from your local depot.

If you would like to arrange delivery on a specific date when you know someone will be at your address, please let us know and we will schedule shipping where possible.

Can you deliver to an address other than the billing address?

Orders placed online using a credit/debit card can be delivered to any address (excluding PO Box) in mainland UK provided the standard security checks during the checkout process are successful.

Orders placed over the phone can only be delivered to the card’s billing address for security reasons.

If you do not wish to order online but require delivery to a different address, we would require payment by bank transfer.