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Returns
In the event that you need to return a product or require a replacement, you should follow our returns instructions below.
It is important to follow this procedure so we can process your request without delay.
Incorrect or Damaged Product
You should always inspect the products before accepting a delivery.
If your delivery is visibly damaged or for the incorrect item, you should refuse the delivery and make a note on the delivery slip or inform the driver.
You must also inform us as soon as possible (within 24 hours) by email or phone.
If the damage or incorrect item is discovered after the delivery has taken place, you must inform us immediately (on the day of delivery).
We will issue an RMA (Return Merchandise Authorisation) number and arrange for the product to be returned and inspected. Once the product has been checked we will send a replacement or, if requested, issue a refund.
It is your responsibility to ensure the item is packaged safely and securely when being returned.
Please note that if a product is found to be correct or undamaged, we will return it to you at your own cost.
Dead On Arrival (DOA) Product
You should always test products as soon as possible after the delivery has taken place.
If you receive a product that is faulty on delivery, you need to inform us as soon as possible (within 7 days) by email or phone.
We will issue an RMA (Return Merchandise Authorisation) number and arrange for the product to be returned and inspected. Once the product has been checked we will send a replacement or, if requested, issue a refund.
It is your responsibility to ensure the item is packaged safely and securely when being returned.
Please note that if a product is found not to be faulty, we will return it to you at your own cost.
Product has developed a fault
If you are having issues with your product after 7 days, we recommend contacting the manufacturer in the first instance for troubleshooting as they may be able to provide advice on how to resolve the issue over the phone or by email.
If the manufacturer determine that the product is faulty or if they need to inspect it, they may offer a repair or replacement directly or refer you back to us.
If the manufacturer determine the product is faulty and refer you back to us, we will issue an RMA (Return Merchandise Authorisation) number and send you instructions on how to return the item or to arrange collection.
Once the item has been checked and the fault confirmed, it will either be repaired or replaced in accordance with the warranty terms.
It is your responsibility to ensure the item is packaged safely and securely when being returned.
Please note that if the item is found not to be faulty, we will return it to you at your own cost.
You have changed your mind
If you are a consumer
Under the Distance Selling Regulations you have the legal right to cancel your order within fourteen days of receipt of your goods (with the exception of any made to order and customised items, software or data storage media where any seal or packaging has been opened). You do not need to give us any reason for cancelling your contract nor will you have to pay any penalty.
Upon receipt of your order, you can examine the goods as you would in a shop but you must not start using them, install them or input any data/software unless you intend to keep them.
If you wish to return products, you will need to notify us in writing using our returns form.
Once we have received your return request, we will issue an RMA (Return Merchandise Authorisation) number and send you instructions on how to return the item(s).
You must pay for the cost of return unless the products are returned because they are faulty, damaged or the wrong item was supplied.
The products must be returned within 7 days of us issuing the RMA number.
You will be liable for the products until they have been delivered back to us.
Products being returned must be in their original, undamaged packaging, in an “as new” condition, unused or installed and complete with all accessories, manuals, drivers, cables and other items that originally came with them, unless agreed otherwise.
If the value of the products that are returned has been reduced as a result of you handling the goods more than was necessary, because of damage or missing accessories, a deduction may be made from any refund or we may reject the return.
Once products have been returned in accordance with our terms and inspected, we will issue any refund as soon as possible and within 30 days of your order.
Please note that any refund will include the basic delivery cost available at the time of order. If you opted for a premium delivery service such as next working day, we will only refund the basic delivery service cost.
If your are NOT a consumer
If you wish to return products, you will need to notify us in writing using our returns form within 24 hrs of delivery.
Once we have received your return request, we will consider it and, if a return is authorised, we will issue an RMA (Return Merchandise Authorisation) number and send you instructions on how to return the item(s).
You must pay for the cost of return unless the products are returned because they are faulty, damaged or the wrong item was supplied.
The products must be returned within 7 days of us issuing the RMA number.
You will be liable for the products until they have been delivered back to us.
Please note that we are under no obligation to accept a return and any authorisation is at our sole discretion.
If a return is authorised, we reserve the right to charge a restocking fee to be determined by us.
Products being returned must be in their original, undamaged packaging, in an “as new” condition, unused or installed and complete with all accessories, manuals, drivers, cables and other items that originally came with them, unless agreed otherwise.
If a product is returned damaged, marked, with missing items or generally not in "as new" condition, we reserve the right to reject the return and return the item to you at your cost.